eB Careline Pledge
eB Careline to Your Rescue
Before You Report An Issue
When an issue is encountered, it is important that we resolve it as quickly as possible. There are some steps that you can take to ensure a fast resolution.
It is very important to assign the correct priority code to an issue. This will enable Dignersys to immediately determine the severity of the problem and assign the appropriate action. We understand that every issue is important. However there are some clear distinctions. Prioritising issues will also help us to effectively delegate issues and manage our resources to address all issues on time. Please assign the correct priority based on the severity listed below:
|Emergency||Your entire system is at a standstill. You are unable to process any data through your system. This is a time-critical problem, which must be addressed immediately, or the business will suffer.|
|High||You have a significant problem, which impacts one or more major business functions. No known work around exists.|
|Medium||A problem exists and needs to be addressed, but there is an acceptable temporary workaround. You can continue to operate until a solution is found.|
|Low||A very small problem exists in the software. There is a good workaround that can be used until the problem is resolved.|
|Info||A request for information on the product or a request that you would like to see implemented in a future upgrade or release of the product.|
At Dignersys every customer is important and we are committed to provide efficient, friendly and knowledgeable assistance. However, in the event you feel that we have failed to meet your standards, please let us know.